Privacy Policy for Clay Riders Rentals

At Clay Riders Rentals, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our motorbike rental services, including motorbike hire, scooter rental, helmet and gear rental, guided moto tours, and both short-term and long-term rentals, through our online platform or other interactions.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Identification Information: This includes your name, address, email address, telephone number, date of birth, driver's license details (including license number, issue and expiry dates, and issuing authority), and passport details (for international customers). We collect this for booking confirmation, identity verification, and legal compliance.
• Financial Information: We collect payment card details (card number, expiration date, CVV) for processing transactions. This information is processed securely by our payment gateway providers and is not stored directly on our servers.
• Rental Information: Details regarding your rental bookings, including desired motorbike/scooter model, rental dates, pick-up and drop-off locations, rental duration, and any additional services like gear rental or guided tours.
• Motorbike Usage Data: In some cases, our motorbikes may be equipped with GPS tracking devices for safety, security, and to monitor mileage and location in the event of theft or non-return. This data is accessed only when necessary and is treated with strict confidentiality.
• Communication Data: Records of your communications with us, including emails, phone calls, and messages through our website or social media.
• Technical Data: When you visit our site, we may collect information such as your IP address, browser type and version, operating system, referral sources, pages viewed, and the path you take through our website. This helps us to improve the functionality and user experience of our service.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Rental Services: To process your bookings, confirm your rentals, manage your account, and provide the requested motorbikes, scooters, and associated gear or guided tours.
• For Payment Processing: To securely process transactions for your rental services.
• For Customer Support: To respond to your inquiries, provide assistance, and address any issues you may encounter.
• For Security and Safety: To verify your identity, prevent fraud, ensure the safety of our rental fleet, and comply with legal obligations, including those related to incident reporting.
• For Service Improvement: To understand how our site and services are used, conduct analytics, and enhance our offerings and user experience.
• For Marketing (with your consent): To send you promotional materials, special offers, or information about new services that may be of interest to you, where you have granted explicit consent. You can opt-out at any time.
• For Legal Compliance: To comply with applicable laws, regulations, and governmental requests.

3. Sharing Your Information

We may share your information with limited third parties under specific circumstances:

• Service Providers: We work with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, website hosting, and analytics providers. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
• Law Enforcement and Legal Requests: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe it is necessary to protect our rights, property, or safety, or the safety of others.
• Insurance Companies: In the event of an accident or incident involving a rented vehicle, we may share relevant information with our insurance providers.
• Affiliates and Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

4. Data Security

We implement robust technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. This includes encryption, firewalls, secure server environments, and regular security audits. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for different types of data varies based on legal obligations and business needs.

6. Your Data Protection Rights

In accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights concerning your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and for advertising purposes. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy for more detailed information.

8. Links to Other Websites

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our service after any modifications will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Clay Riders Rentals